Research on Construction of Airport Passenger Service Quality Evaluation System Based on Green Concept
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[U8];O212

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    Abstract:

    In order to meet the development trend of green civil aviation and enrich,expand the research contents of airport passenger service quality,this paper introduces the concept of “Green Airport”,constructs the evaluation model of high-level airport passenger green service quality by referring to the original airport service quality evaluation model,and forms the airport passenger green service quality evaluation scale. The results show that the model has good fitting degree and the scale has high reliability and stability,which can be used to evaluate the airport passenger green service quality appraisal based on passenger perception.

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张君.绿色理念下的机场旅客服务质量评价体系构建研究[J].华东交通大学学报英文版,2020,37(6):75-80.
Zhang Jun. Research on Construction of Airport Passenger Service Quality Evaluation System Based on Green Concept[J]. JOURNAL OF EAST CHINA JIAOTONG UNIVERSTTY,2020,37(6):75-80

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  • Online: May 11,2021
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